Job posting: Weekend House Manager

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SECU Family House at UNC Hospitals wants to hire a Weekend House Manager.

The Weekend House Manager is responsible for Admissions, Customer Service and Premises. He/She also managers volunteers working shifts and on projects around the House on the weekend. The Weekend House Manager interacts with staff, callers, visitors and patients. The ideal candidate must be a strong communicator, organized, comfortable using a computer. We require a self-motivated individual who is committed to prompt, professional and quality work, and is sensitive to patients and families dealing with medical crises.

This position is 26 hours per week:

  • 5pm – 10pm on Fridays 
  • 9am – 10pm on Saturdays
  • 9am – 5pm on Sundays

Duties and Responsibilities

  • Manage emergency situations as they emerge such as fire alarms, storm related outages, and incidents in which guests become ill
  • Answer the telephone and provide information about SECU Family House and the Admissions process and transfer calls to guest rooms
  • Greet and assist guests and potential guests, tour the facility
  • Manage patient referral process including data entry and confirmations
  • Manage room assignment process and make referrals to hotels when Family House is full
  • Direct Housekeeping staff and front desk volunteers
  • Record all donations of items received
  • Maintain list of needed repairs reported by guests or housekeepers
  • Light housekeeping and repairs such as (filling/emptying dishwashers, troubleshooting cable TV issues, and cleaning an empty guest room when housekeeping staff are off duty)
  • Check in guests and Check out guests
  • Program card keys, repair door locks if necessary
  • Uphold and enforce SECU Family House rules and policies
  • Assist in training of volunteers


  • High School Diploma or equivalent. BA/BS strongly preferred
  • Experience in human services, hospital routines and the needs of people in stressful situations would be helpful
  • Management and Customer Service experience
  • Excellent written and interpersonal communication skills 
  • Strong problem solving skills 
  • Versatility to multi-task and prioritize
  • Proficient in Microsoft programs including Word
  • Good judgement and the ability to self-direct and work independently 
  • Understanding of basic safety requirements and cautions
  • Must be able to speak, read, write and understand English used in the workplace
  • Physical demands for this position include sitting, standing, bending, walking, lifting, climbing, and/or moving up to 10 lbs

SECU Family House at UNC Hospitals is a 40 room hospital hospitality house in Chapel Hill, NC. We provide an affordable, safe, nurturing home away from home for seriously ill patients being treated at UNC Hospitals, their family members and caregivers. This is a part time position, paid on an hourly basis, and employment does not include benefits. This position pays $12.50 per hour with an opportunity for review following six months of employment

To apply for this opportunity, please submit your resume and salary requirements to:

SECU Family House at UNC Hosptials

123 Old Mason Farm Road, Chapel Hill, NC, 27517

No telephone calls please.


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