Our mission is to provide a safe and nurturing home for the patients and caregivers staying at SECU Family House, be it a few nights or a few months, while they receive life-saving medical care at UNC Hospitals.
To continue to ensure the health and safety of guests - as well as the health of the essential volunteers and staff who keep our doors open and lights on every day - we are following the expert guidance of the Orange County Health Department, as well as that of the Family House Medical Advisory Committee (MAC). Tom Shea, MD, Anthony Charles, MD and Emily Sickbert-Bennett, PhD, specialist in Infectious Diseases comprise the MAC Committee, and have been closely involved in developing our COVID-19 prevention protocols.
Here are the measures that have been put in place in order to best protect the patients and caregivers we serve:
- No visitors are allowed in Family House.
- Guests checking in are required to wait in the parking lot until called for check-in.
- No children are allowed to stay at Family House.
- Everyone must sanitize their hands upon entry and often when using common areas such as the kitchen, laundries, living rooms.
- Everyone will be screened at the front door to determine if they have a temperature or are experiencing any of the COVID-19 symptoms.
- All guests, staff and volunteers are urged to maintain social distancing of 6 feet or more.
- All guests, staff and volunteers are required to wear a mask.
- Common areas and high touch areas are cleaned several times per day.
- Food is provided in individual portions or served by gloved volunteers behind plexiglass.
- Guests are encouraged to eat in their rooms or in the dining room as long as the numbers do not exceed that posted for that room.
Should a guest, staff, or volunteer test positive for COVID-19 or be exposed to someone, they must immediately inform the house manager who will review the circumstances with the Medical Advisory Committee and take the actions proscribed by that committee and/or the Orange County Department of Health.*
Family House is immeasurably grateful to everyone whose expertise or support has helped us along this journey. Together, we're able to realize our mission, serving those who need the affordability, comfort, and stability of Family House during these unprecedented times.
* For more information about COVID-19 prevention protocols, testing, and tracing, see the CDC website.