Info for Guests' Friends & Family

Click here to see our most current policies in response to the COVID-19 pandemic.

Some helpful tips for connecting with our guests.

Thinking of what to send a Family House guest? Receiving cards, letters, photos, puzzle books, paperbacks, magazines, favorite toiletries, pre-packaged snacks, restaurant or shopping gift cards instantly warm our guests' hearts. Please do not send live flowers or plants, candles, and plug-in scents, as these items are prohibited inside Family House. Note that some cancer patients are not allowed to have fresh fruit and uncooked vegetables.

Visitors are welcome to see guests from 9 am to 9 pm in the public rooms. We do not allow day visitors in the guest rooms. Visitors are welcome to use the Guest Kitchen.

Visitors are welcome to stay overnight, if the Family House guest wishes and as long as the occupancy limit is not exceeded (3 guests per regular room; 4 guests per suite). Any visitor staying overnight must check in with a manager and complete the registration process.

Thank you for helping create a caring environment for the families staying here.