Info for Guests' Friends & Family

Click here to see our most current policies in response to the COVID-19 pandemic.

Some helpful tips for connecting with our guests.

Thinking of what to send a Family House guest? Receiving cards, letters, photos, puzzle books, paperbacks, magazines, favorite toiletries, pre-packaged snacks, restaurant or shopping gift cards instantly warm our guests' hearts. Please do not send live flowers or plants, candles, and plug-in scents, as these items are prohibited inside Family House. Note that some cancer patients are not allowed to have fresh fruit and uncooked vegetables.

Due to COVID-19 no visitors are allowed inside Family House. Guests should plan to meet and socialize with their visitors on the porch from 9 am to 9pm.

Visitors are welcome to stay overnight, if the Family House guest wishes and as long as the occupancy limit is not exceeded (3 guests per regular room; 4 guests per suite). Any visitor staying overnight must check in with a manager and complete the registration process.

Thank you for helping create a caring environment for the families staying here.